Contact

Email:  Please make initial contact via our contact form, we'll reply promptly.

Telephone:  Add your telephone number when using our contact form, we'll reply via telephone.

Support:  We're experienced artists and producers eager to answer your questions about instruments, techniques, and creative setups.

Special pricing

Bundle pricing:  Please let us know which instruments you'd like bundled, we’ll send you special pricing options.

Make offer:  Send offers via our contact form, we’ll respond promptly by accepting or countering your best offer.

Reverb & eBay buyers:  Please note Reverb and eBay charge a 4-10% fee on all items sold via their services for the reason making offers direct will always provide better pricing.

Pre-order items:  Some items noted “Sold out” include special instructions about arrival dates. These items can be pre-ordered with no pre-payment obligation. Simply let us know you’re interested and we’ll reserve one just for you.

Shipping

Same day shipping:  Items ordered via our web-store by 2:00PM Pacific Time are shipped the same day.

Packaging:  All items we ship are boxed in quality packing materials with personal attention and care.

Local pickup: If you’re in the area please feel free to request local pick-up.

Returns

30 day returns:  We accept returns of new merchandise within 30 days. Please see our Privacy Policy, Refund Policy, and Terms of Service at checkout.